How to use Support Tickets

What 'Priority' level should I to set on my support ticket?
There are 4 levels of Priority that you can choose from when submitting a support ticket (Urgent, High, Medium and Low). The following information will help...
Tue, Feb 18, 2014 at 9:39 AM
What 'Type' should I set my support ticket to?
In this support portal there are 5 types of tickets you can submit. Use the information below to determine the best type for your ticket. Question ...
Tue, Feb 18, 2014 at 9:39 AM
How do I check the status of my support ticket?
You can check what’s going on with your ticket by opening up the ticket's page on this support portal. This is included in each of your support emails a...
Tue, Feb 18, 2014 at 9:42 AM
What do ticket statuses mean?
Support ticket can have four different statuses - Open, Pending, Resolved and Closed. They represent what’s currently happening with your ticket. Based on t...
Tue, Feb 18, 2014 at 9:44 AM
How do I reply to support tickets?
Once you have submitted your ticket, you will get a reply from a support agent pretty quickly. You then need to engage with the agent and provide him with a...
Tue, Feb 18, 2014 at 9:46 AM